Privacy Notice

Privacy Notice
ABOUT-PAYMENTS.com

At ABOUT-PAYMENTS.com, we recognise and respect the importance of protecting the privacy of our customers.

This Privacy Notice describes how ABOUT-PAYMENTS.com B.V. collects and processes personal information about you through www.about-payments.com and all of our other websites, mobile apps and software. This notice also covers how we use and protect your information as well as your rights in relation to your data.

Personal information is information, or a combination of pieces of information, that could reasonably allow you to be identified. This Privacy Notice applies to all personal information about you that we collect or process.

Personal information we collect

We collect personal information about you from a variety of sources, including:

• from you directly such as when you contact us or use our merchant intake or any other form on the website;

• from information we generate about you in the course of our relationship with you; such as data collected from cookies and other similar technologies which is described in our cookies policy; and

• from information we collect about you from other sources, including commercially available sources, such as public databases (where permitted by law).

We may be required by law to collect certain personal information about you or as a consequence of any relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of our obligations to you and other regulatory bodies.

Information we collect directly from all users

The categories of information that we may collect directly from you include the following:

• Personal details e.g. name, date of birth;

• Contact details e.g. phone number, email address, postal address, billing address or mobile number;

• Communications e.g. when you participate in message boards or forums, participate in polls or surveys, write a review or contact us with a question, comment or request;

Information we collect about your use of the ‘Marketplace’ Services

Below are examples of the categories of information we may collect:

• Personal details e.g. name;

• Business details e.g. Trading name, legal name, directors, website(s), expected sales volumes, shopping cart software, target markets, payment methods, current provider relationsips, specific processing feature requests

• Contact details e.g. phone number, email address, postal address or mobile number;

• Technical information about the delivery of emails, SMS and push notifications

• Publicly available background information

Below are examples of the other categories of information that we may collect:

• Technical information collected from your computer or mobile device e.g. your IP address, browser type, operating system;

• Information about your usage of our website(s) e.g. the pages you visit when using the ‘Marketplace’ Services, and the pages you access before and after accessing the Services;

• Information that we generate as a result of your use of the Services e.g. our understanding of your interests as a result of your use of the Services.

• Recordings of calls you have with our customer service agents and case managers

How we use your personal information and the basis on which we use it

We may use your personal information for the following purposes:

Identification and authentication (where applicable)

We use your identification information, e.g. username and password, to verify your identity when you access and use our ‘Marketplace’ Services and to ensure the security of your personal information. This is so we can comply with our obligations to you.

Operating our Services

We process your personal information to provide the Services you have requested. This is so we can comply with our obligations to you.

Improving our Services

We analyse information about how you use our Services to provide an improved experience for the users of all our Services. We may use your data for product testing and development, site analytics, and surveys to improve our Services. It is in our legitimate interest to use the information provided to us for this purpose, so we can understand any issues with our Services and improve them.

Communicating with you

We may use your personal information when we communicate with you, for example, if we are providing information or if you contact us with questions. It is in our legitimate interest that we are able to provide you with appropriate and personalised responses and provide you with notices about our Services.

We may use your personal information to create a profile about you, place you into marketing segments in order to better understand your preferences and to personalise the marketing messages we send to you. It is in our legitimate interest to provide you with more relevant and interesting messages. Where required, we will obtain your consent before sending such marketing messages.

Exercising our rights

We may use your personal information to exercise our legal rights where it is necessary to do so, for example, to detect, prevent and respond to claims, intellectual property infringement claims, violations of law or our Terms and Conditions.

Complying with our obligations

We may process your personal information to carry out checks or comply with other legal or regulatory requirements, where this is explicitly required by law. Accordingly, we have record-keeping obligations that will involve the processing and storing of your information.

Customising your experience

When you use our Services, we may use your personal information to improve your experience with ABOUT-PAYMENTS.com, such as by providing interactive or personalised elements on our Services and providing you with content based on your interests.

Anonymised data

We may anonymise your personal information in such a way that you may not reasonably be re-identified by us or any other company. We may use this anonymised information for any other purpose.

How and when we share your personal information

We may share your personal information with third parties under the following circumstances:

When you request us to seek for providers

Your business information, e.g. trade Name, website(s), target markets and expected sales volumes, will be visible for participating providers which are matched by our system and/or case managers.

When you express interest in a payment provider

Your personal details, e.g. name, phone and email address will be made visible to those matched providers who showed interest in your business and – only then - if you showed interest in the provider as well. This personal information might be used to start communication directly between you and the provider. All participating providers comply with the data privacy regulations which are applicable to them.

Search engines

Every payment provider has a public profile page which is displayed in search results to help generate interest from potential customers. The information we display on this page includes but is not limited to: company name, trading name, payment methods, processing feature and supported shopping carts and other information that the payment providers provide us with.

Service providers and business partners

We may share your personal information with our service providers, business partners, payment providers and other business operations for us for the purposes set forth above. For example, we may partner with companies to optimise services, supply online behavioural advertising, send newsletters and marketing messages, send support emails, communicate via messaging services, and analyse information. These service providers and business partners may include advertising agencies which will use your personal information only in the ways described in this policy.

Where required by law

We may share your personal information with law enforcement agencies, courts, other government authorities or other third parties where we believe necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.

In the context of a transaction

We may share your personal information with potential transaction partners, service providers, advisors, and other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell or transfer all or a portion of our assets or business. Should such a sale or transfer occur, we will use reasonable efforts to obligate the entity to which we transfer your personal information to use it in a manner that is consistent with this Privacy Notice.

Your rights over your personal information

You have certain rights regarding the personal information we hold about you, subject to local law. These may include the rights to access, correct, delete, restrict or object to our use of, or processing of your personal data. You also may have a right to lodge a complaint with your local data protection or privacy regulator. We encourage you to contact us at the contact information below to update or correct your information if it changes or if the personal information we hold about you is inaccurate. Where you have provided your consent to any use of your personal information, you can withdraw this consent at any time.Please note that we may require additional information from you in order to honor your request. There may be situations in which we will not be able to comply with your request due to our regulatory obligations to governmental bodies. If you would like to discuss or exercise any rights you may have under law, please contact us using the contact details provided below.

Information Security and Storage

We implement physical, technical, and organisational security measures designed to safeguard the personal information we process through our Services. These measures are aimed at providing on-going integrity and confidentiality for your personal information. We evaluate and update these measures on a regular basis. However, no information system is impenetrable, so we cannot guarantee the absolute security of your information.We retain your personal information for as long as we have a relationship with you. When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal obligations. We may also retain records to investigate or defend against potential legal claims.

International Data Transfer

Your personal information may be transferred to, stored, and processed in a country that is not regarded as providing the same level of protection for personal information as the laws of your home country, and may be available to the government of those countries under a lawful order made in those countries.

Contact Us

ABOUT-PAYMENTS.com B.V. is the data controller responsible for the personal information we collect and process. If you have questions or concerns regarding the way in which your personal information has been used, please contact our Data Protection Officer:

contact@about-payments.com

attn. Data Protection Officer

ABOUT-PAYMENTS.com B.V.

Middenburcht 136, 3452 MT Vleuten

The Netherlands

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection authority of your country of residence.

Changes to the Policy

We may modify or update this Privacy Notice from time to time. If we make any revisions that materially change the ways in which we process your personal information, we will notify you of these changes before applying them.

Updated: 25 January 2024